Mark
Founder, developer
Provided front-line help-desk support for a multi-billion dollar entertainment company in Australia for eight years. Gained experience in troubleshooting and knowledge base management.
Completed a Graduate Diploma in IT at Nelson Marlborough Institute of Technology, with a capstone project focused on delivering a web-based support ticketing system in a disaster-ready manner.
Currently employed full-time in a managed services role, monitoring customer networks across the globe, and acting on alerts and events